General Terms and Conditions
Our website is operated by SofaSale Service Limited.
This is the user agreement that governs your use of this website and the provision of the services we provide you. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please the take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use of our website and the services we provide you. You will be asked to check a box that states you’ve agreed to our terms and conditions on the check out page. Prevailing laws for settling dispute will be based on the location of the company corporate headquarters.
DESCRIPTION OF PRODUCTS
All products available for purchase are described on their specific product page on our website. We always try to represent as accurately as possible every characteristic of the products via photography and copy points provided by designers, suppliers or manufacturers.
We have a policy of continuous product development so we can provide you with what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product description and characteristics: we choose them with care in order to provide you with the best offer in the market, but every product is different and you have to make it yours.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate, we follow a 5% tolerance which is a standard acceptable tolerance in the customized furniture industry.
Even if not always mentioned, some self-assembly may be required on certain products.
Our very specific made to order manufacturing model supposes that most of the products might be ordered to the supplier after the end of sales period. The purchased products are manufactured after the order has been placed and after the sales period has expired. This is our very personal way of bringing you the best possible price for the best possible design.
If an order is delayed or is unable to be placed to the factory for any reason (manufacturing process trouble, quality control issue, or other quality or manufacturing issues), we would do our best to notify you. Should our selected manufacturer decide they are unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Should you have placed an order for that specific product, you would be notified by email of the situation, your order would be cancelled and you would be reimbursed in full.
All sold items are non-refundable.
All prices are in Hong Kong Dollars (HK$).These do not include any delivery costs, or possible special or extra charge. These additional prices will be added upon checkout before making payment and appear in your order confirmation page. Please note we also reserve the right to change prices at any time without notice.
We try our best to indicate the best comparable prices for each specific product. These comparison prices refer to market prices benchmarked for identical or comparable items. They are only estimated prices, and always depend on quality of raw material used, attention paid to the finishing of the products, retailing location and other issues.
Should you have any questions or comments, please do not hesitate to contact us.
PURCHASE OF PRODUCTS
Your order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. Any products on the same order which we have not confirmed in a order confirmation email do not form part of that contract. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.
Orders are placed and received exclusively via the Internet and processed by SofaSale Service Ltd.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, lift, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.
All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
Stock products can be delivered between 0-2 weeks to our customers in Hong Kong, Macau and China.
Fair to mention, but for most of our products we start production after we received the final order details from our customer. We offer a wide selection of customization options, we can support this service, since we wait for customers' confirmed final product details, before production.
Delivery lead-times on our make-to-order products will be different for different products and also varies througout the year, in general we see 95% of our deliveries are made between 2-5 weeks.
Every day between 10:00 am - 7:00 pm with the exception of Sunday and public holiday. In case you request for delivery outside our normal hours of operation, it can be arranged on a case-by-case basis, but subject to additional charge of HKD 200 per delivery.
For more details, please contact our Customer Service.
Your debit or credit card is charged for the whole amount of the order when the order is created. SofaSale.com.hk uses one of the most powerful security systems on the Internet, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment.
The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm the sale.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.
We deliver to Hong Kong, Macau and China. Different shipping fees may apply, please contact our Customer Service details for the latest and updated cost.
We do deliver to other countries, but will need to quote for the shipment cost on a case-by-case basis.
Delivery lead time may vary depending on the products ordered. Our on-demand production model makes it vary from 1 to 4 weeks on average, also depending on the quantity of orders and on the production capacity availability. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.
Once your order has arrived our warehouse, our delivery team will contact you by phone to set a delivery appointment.
SofaSale has limited storage facilities in Hong Kong, as a result SofaSale can only hold your order for 14 days in our Hong Kong warehouse, if the order still can not be dispatched to your delivery address, SofaSale will charge HKD 50/day per order.
Please note that we will deliver to your door only when we can access the delivery point by lift. In case we are forced to use the stairs, our delivery company will charge you for that. The exact rates you can find under FAQ on our website. In case there is a no show at the set delivery appointment and our team needs to come back to redo the delivery, we will charge you HKD 1,000.
SofaSale is minimizing the need for self-assembly; most of our furniture products are ready to use after delivery, however some of our products require a DIY assembly. Our delivery team will not perform assembly on behalf of SofaSale. If the loading area is over 30meters from the confirmed delivery building, and we need to be using trolley moving service, our delivery team will charge HKD 2/per meter.
Should you wish to contact our customer service team, you can either contact us through our online form, send us an email at [email protected], or contact us on the phone: +852 2541 1230. We'll be here to help!
Most of our products come with a 12 months manufacturer's warranty against manufacturing defects, unless specifically noted on the product, or for products from specific clearance sales.
The 12 months period starts from the date of purchase from SofaSale.com.hk. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse by any user or modifications you made.
You must keep your sales invoice when you purchase a SofaSale product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer.
Subjective problems like: the color does not match my wallpaper, or the cushion is too hard, will NOT be covered under this Service Warranty.
GENERAL TERMS RELATING TO WEBSITE USE
The following terms apply to your general use of our website:
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
If you wish to make any use of material on our website other than that set out above, please contact us.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
T&C RELATED TO VOUCHER CODE USAGE
Our 5% welcome offer is not applicable to our partner brands.