Frequently asked questions

Who is SofaSale?

SofaSale is a premier direct marketer of home furnishings delivered directly to your home. We pride ourselves on our variety of high quality, best priced items, which we sell to the Hong Kong market.
Address: Unit N, 5/F, Stage 2, Wah Fung Industrial Centre, 33-39 Kwai Fung Crescent, Kwai Chung
Phone: 5372 2100
Orders: 6745 2320

How do I contact SofaSale customer service, if I have a question?

If you have any question about any of our products, please contact us:  you can click on the Live Chat button, and talk instantly to our customer service team. Or as below:

Hours of Operation:

Open by appointment only. 
For appointment booking, please contact: Andre Kok at 5372 2100, or by email at [email protected]

Our online shop is open 24/7, you will find all our products and latest updated information..


Do you have a showroom where I can view your products?

Not in Macau, yet. We have one in Hong Kong.


What are the delivery fees?

Delivery Costs:

Free delivery for orders over HK$10,000 
Hong Kong Island: HK$400
Kowloon: HK$400
New Territories: HK$400
Outlying Islands: HK$400 (Delivery to the Central ferry pier only)
Discovery Bay: HK$650
Tung Chung: HK$550
Lantau (other than Tung Chung): Special Quotation

Is it safe to pay by credit card through your website?

All credit card transactions are processed through state of the art technology using the PayPal credit card gateway. During the check out process, you will be automatically re-directed to the secure Paypal website to complete the transaction. It enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorised payments sent from your account. PayPal is the primary credit card gateway for eBay and handles billions of dollars in financial transactions.


Are your prices always the best?

We have to find lower prices anywhere than ours. Sometimes we'll find a store that will have a couple of prices that are close to ours. That is usually because the store is having a huge sale on only that one item, they are closing, or there are many hidden fees attached to it.

We suggest you look at our products and prices, go to any retailer, or online store and search for similar ones and then you'll see the extreme price difference. If a store does have similar prices, check to see if:

       A)  Shipping charged at costprice 

       B)  Do they offer you a new product for that price, or just the showroom model, which is used and maybe damaged.

       C)  Do they offer you 1 year quality guarantee?


Can I change the dimensions of the product I wish to buy?

One of our key mission statements is: flexibility.
Most of our furniture can be adjusted to your personal wishes, Please contact our customer service team to discuss the details of your personal request.


Can I change the way the Sofa sectional turns?

Any sectionals we have can be flipped so that the "L" is facing your desired way.
To do this mark the "reverse Layout" check box option on the sofa/sectional order form.


How come your prices can be so low?

In order to answer this question, we have another question: Why is European Designed Furniture so expensive in Hong Kong?

Because many of you put down the money and buy. Retailers know this, and thus charge whatever they want, and mark up their products. Retailers in Hong Kong create exclusive retail environments and push up the prices to get the “right” return on their investment.

At SofaSale, we believe in today's world that is no longer accepted by our valuable clients.

Our prices are only based on the production cost plus shipping cost, we are able to source left over inventory in our internal network, which gives us unique cost advances over traditional retailers.

So we offer the same products as you can buy in the retail shops, but given the fact we have a much lower cost per product we can offer more discount.

That is what we call: Value for Money

How do you choose which manufacturers to use? 
Since we have been in the business for 20+ years we know the European furniture market. We have long term relationship in place with the main furniture players in the world. We have gone through an extensive screening processes for each manufacturer in terms of: quality, reliability, history, management and products. The manufacturers we work with have been supplying you with the products you've been using your whole lives. The only difference is that you can now purchase rest stock through our outlet store.

What really makes SofaSales different?

At SofaSale we have an unique business model. We operate a low cost business structure, buying left over stock of European high quality furniture in our internal network. We offer this to you in our online outlet store. We are able to keep our overhead cost to a minimum, by deliberately not operating an "expensive" retail store and not burning money on marketing campaigns.

These cost savings are passed back to you, reflected in amazing discount prices. We are sure you appreciate this.
This is why the IDENTICAL sofa you'll see somewhere else for HKD29,950, we sell for HKD12,990. 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service immediately.

What is your quality guarantee policy?

All of our products come with a 12 months manufacturer's warranty against manufacturing defects. To put you at further ease, our products are manufactured using high-quality materials and are regularly quality assured in person by our team. We have worked with our suppliers for several years as they offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.

Inspect your order immediately upon delivery and make note of any issues on the delivery order they provide before the courier leaves.

Please contact customer service.

Quality concerns?

We have gone to great lengths to assure quality. We only work with the manufacturers that have rigorous quality inspections and fulfill all the UK and USA safety and quality standards. UK BS 5852 and USA CA 117.

You are more than welcome to visit our showroom and review the materials of your favorite Sofa before placing your order.


Privacy Policy

We value your privacy and use the most secure privacy protection software. Your contact details will not be shared with 3rd parties.

Pricing and Billing

Once you check out, please follow the instructions. We offer a simple and reliable PayDollar payment system.

In case encounter any difficulty, please contact our Customer Service.

Do you ship to my country?

I love your products, but unfortunately do not live in Macau. Can you deliver the products to my country?

Yes, we have shipped to many countries in Asia, and the UK.

Please contact our Customer Service..