Frequently asked questions
SofaSale is a premier direct marketer of home furnishings delivered directly to your home. We pride ourselves on our variety of high quality, best priced items, which we sell to the Hong Kong market.
How do I contact SofaSale, if I have a question?
If you have any question about any of our products, please contact us: you can click on the Live Chat button, and talk instantly to our customer service team. Or you can call our SofaSale Hotline at 2541 1230 or send an email to [email protected]. We are highly committed to customer satisfaction and will provide excellent assistance and customer care in any way we can.
You can email us 24/7, our live chat and SofaSale Hotline are open during our business hours.
Opening hours: Every day:
Mon - Fri: 10:00 am - 7:00 pm
Sat: 10:00 am - 6:00 pm
Sun - PH: 12:00 pm - 6:00 pm
Our online shop is open 24/7, you will find all our products and latest updated information, you can easily place your order there.
Do you have a showroom where I can view your products?
We have a 4,000 sq ft "New York Loft Style" office, where we have different pieces from each factory on display. We find it important you can see, test and feel the actual furniture products. Our staff has years of experience in interior design and furniture, we are happy to discuss lay out plans and projects, we will support giving interior advise to our customers. We cooperate with the leading interior design firms, therefore we think we can help to find solutions to your interior questions. We are located at the 10th floor, Lok's Industrial Building, 204 Tsat Tsz Mui Road, Quarry Bay (MTR exit C), Hong Kong.
What are the delivery fees?
At SofaSale we believe we should not make money on the delivery of our products, we deliver all our goods at cost to your door. We deliver your order for a fixed price of HKD 360 per order to all destinations in Hong Kong (except outlying islands). For our clients in Discovery Bay we do charge the additional toll/bridge fees of HKD 170 and our clients in Tung Chung we do charge the additional toll/bridge fees of HKD 140.
Free shipping for orders above HKD 10,000 with the exception of the outlying Islands.
For our customers on South Lantau Island we normally handover to specail Lantau permitted delivery truck, handover is done in Tung Chung. The final delivery rate depends on your exact location and the volume of your shipment. Please contact our Customer Service for details.
For smaller items, we have the option to pick up from our showroom in Quarry Bay or warehouse in Kwai Chung to avoid the HKD 360 delivery charge. You can select this option in the check-out process, please let our Customer Service know about your preferred pick up location.
Please do note that the delivery includes a to door service; in the case the Sofa does not fit your lift, or you live in a walk up building, our SofaSale delivery company will deliver to your outside front door. Our SofaSale delivery company is more than happy to deliver inside your house at a small additional charge.
Extra charge for delivery by stairscase entrance:
1/F - HKD 200
2/F - HKD 400
3/F - HKD 600
4/F - HKD 800
5/F – up: special quotation on request
Small sofa / dining table:
1/F - HKD 100
2/F - HKD 200
3/F - HKD 300
4/F - HKD 400
5/F – up: special quotation on request
Small items (Chair, lamp, table)
1/F - HKD 50
2/F - HKD 60
3/F - HKD 70
4/F - HKD 80
5/F – up: special quotation on request
Note: This charge is only valid if there is free access, in case the access is too narrow and too complicated, it will cause risk of damaging your furniture, in that case our delivery team can not support your delivery. Please discuss details with our Customer Service before placing your order.Does SofaSale do full installation of all the products?
Within our standard rate installation is not included, in case you require installation of your sofa, table, chair of cabinet, we can offer the White Glove Installation service. Please select during check out.
Please note that the installation of all our mounted lamps should be performed by a registered electrician, we are happy to refer you.
What is the White Glove Delivery Service?
This is a professional furniture installation service; where your order is delivered inside the room with a 2 man professional team. This team will unpack, install and place your furniture pieces into position. Without this service, your order will be delivered packed to the entrance of your home by our delivery team.
Please note this installation service is only valid if your furniture can be freely moved into your room on our transportation trolley carts by lift or ground floor. The service does not include any walk up or walk down to different floor levels. This service can be purchased separately under the walk up service fee.
Please note that the installation of all our mounted lamps should be performed by a certified electrician and not by our team, we are happy to refer you.
Is it safe to pay by credit card through your website?
All credit card transactions are processed through state of the art technology using the AsiaPay/PayDollar credit card gateway. During the check out process, you will be automatically re-directed to the secure AsiaPay/PayDollar website to complete the transaction. It enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorised payments sent from your account. AsiaPay/PayDollar is the primary credit card gateway for Hong Kong and handles millions of dollars in financial transactions.
Are your prices always the best?
We have to find lower prices anywhere than ours. Sometimes we'll find a store that will have a couple of prices that are close to ours. That is usually because the store is having a huge sale on only that one item, they are closing, or there are many hidden fees attached to it.
We suggest you look at our products and prices, go to any retailer, or online store and search for similar ones and then you'll see the extreme price difference. If a store does have similar prices, check to see if:
A) Shipping charged at cost price
B) Do they offer you a new product for that price, or just the showroom model, which is used and maybe damaged.
C) Do they offer you 1 year quality guarantee?
Can I change the dimensions of the product I wish to buy?
One of our key mission statements is: flexibility.
Most of our furniture can be adjusted to your personal wishes, Please contact our customer service team to discuss the details of your personal request.
Can I change the way the Sofa sectional turns?
Any sectionals we have can be flipped so that the "L" is facing your desired way.
To do this mark the "reverse Layout" check box option on the sofa/sectional order form.
How come your prices can be so low?
In order to answer this question, we have another question: Why is European Designed Furniture so expensive in Hong Kong?
Because many of you put down the money and buy. Retailers know this, and thus charge whatever they want, and mark up their products. Retailers in Hong Kong create exclusive retail environments and push up the prices to get the “right” return on their investment.
At SofaSale, we believe in today's world that is no longer accepted by our valuable clients.
Our prices are only based on the production cost plus shipping cost, we are able to source left over inventory in our internal network, which gives us unique cost advances over traditional retailers.
So we offer the same products as you can buy in the retail shops, but given the fact we have a much lower cost per product we can offer more discount.
That is what we call: Value for Money
How do I speak with customer service?
Click on the Live Chat button, and talk instantly to our customer service team.
Call our SofaSale Hotline at 2541 1230 we are happy to answer all your questions.
Opening hours: Monday - Friday 10:00 am - 7:00 pm, Saturday 10:00am - 6:00pm. Sunday and Public Holiday: 12:00 - 6:00pm
Out of office hours: Send an email to [email protected] or leave us a message on the hotline and we will call you back.
How do you choose which manufacturers to use?
Since we have been in the business for 20+ years we know the European furniture market. We have long term relationship in place with the main furniture players in the world. We have gone through an extensive screening processes for each manufacturer in terms of: quality, reliability, history, management and products. The manufacturers we work with have been supplying you with the products you've been using your whole lives. The only difference is that you can now purchase rest stock through our outlet store.
What really makes SofaSales different?
At SofaSale we have an unique business model. We operate a low cost business structure, buying left over stock of European high quality furniture in our internal network. We offer this to you in our online outlet store. We are able to keep our overhead cost to a minimum, by deliberately not operating an "expensive" retail store and not burning money on marketing campaigns.
These cost savings are passed back to you, reflected in amazing discount prices. We are sure you appreciate this.
This is why the IDENTICAL sofa you'll see somewhere else for HKD29,950, we sell for HKD12,990.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service immediately.
What is your quality guarantee policy?
All of our products come with a 12 months manufacturer's warranty against manufacturing defects, starting from the date of invoicing. To put you at further ease, our products are manufactured using high-quality materials and are regularly quality assured in person by our team. We have worked with our suppliers for several years as they offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.
Inspect your order immediately upon delivery and make note of any issues on the delivery order they provide before the courier leaves.
Please contact customer service at our SofaSale Hotline at 2541 1230
We have gone to great lengths to assure quality. We only work with the manufacturers that have rigorous quality inspections and fulfill all the UK and USA safety and quality standards. UK BS 5852 and USA CA 117.
You are more than welcome to visit our showroom and review the materials of your favorite Sofa before placing your order.
We value your privacy and use the most secure privacy protection software. Your contact details will not be shared with 3rd parties.
Pricing and Billing
Once you check out, please follow the instructions. We offer a simple and reliable PayPal/PayDollar payment system.
In case encounter any difficulty, please contact our Customer Service at our SofaSale Hotline at 2541 1230
Do you ship to my country?
I love your products, but unfortunately do not live in Hong Kong. Can you deliver the products to my country?
Yes, we have shipped to many countries in Asia, and the UK.
Please contact our Customer Service at our SofaSale Hotline at +852 2541 1230 for more details.